For any expedited or express delivery request, please contact our team at 1-800-567-3206 or at info@equipementpolar.com before placing your order.

Our advisors will be able to inform you of the available options based on your location and the desired product, as well as any applicable additional fees.

Once your order has shipped, you will automatically receive an email containing a tracking number.

This number allows you to track your package directly on the carrier's website.

If you have not received this email within 2 business days of your purchase, please contact our team at info@equipementpolar.com.

If your package arrives damaged, contact Polar Industrial Equipment within 48 hours of receipt at info@equipementpolar.com or at 1-800-567-3206, keeping the original packaging and taking pictures of the damage.

Our team will guide you through the steps to resolve the situation quickly.

An item received as a gift can be returned within 30 days of the original purchase date, provided it is unused and in its original packaging.

Contact our team at info@equipementpolar.com or at 1-800-567-3206, indicating that it is a gift return. The refund will be issued to the payment method used for the original purchase.

If you receive a defective item upon delivery, immediately contact our team at info@equipementpolar.com or at 1-800-567-3206, describing the defect and including photos if possible.

Polar Industrial Equipment is committed to resolving the situation quickly by replacing the item or providing a full refund, according to your preference. Return shipping costs for defective items are covered under the terms of our refund policy.

Accessories and consumables such as blades, abrasive discs, drill bits, and tips are generally returnable within 30 days if unused and in their original sealed packaging.

Accessories that have been opened or used cannot be returned for hygiene and safety reasons. To confirm the conditions applicable to a specific item, please contact our team before returning it.

We maintain a permanent stock of over 8,000 products. If an item is temporarily out of stock, we will inform you before you place your order and offer alternatives.

Polar Industrial Equipment distributes major professional industrial tool brands including DeWalt, Makita, Milwaukee, Fein, Bosch, Lincoln Electric, JET (SureWerx), Topring, and Pioneer, among others. Our catalog features over 8,000 products covering power tools, hand tools, pneumatic tools, and protective equipment.

Polar Industrial Equipment has been distributing DeWalt, Milwaukee, and Makita products in Canada since 1991.

For any specific questions about distributor status for a particular brand, contact our team at info@equipementpolar.com.

The manufacturer's warranty for each brand applies to products purchased from Polar Industrial Equipment.

Polar Industrial Equipment offers a 30-day satisfaction guarantee from the date of purchase. Beyond this period, the manufacturer's warranty for each brand takes over.

Manufacturer warranty periods vary by brand:
DeWalt: 3 years on tools, 1 year on batteries
Makita: 3 years on tools, 1 year on batteries (registration required on Makita Canada website)
Milwaukee: 5 years on M18 FUEL tools, 2 years on M18 batteries
Fein: 2 years on professional tools

For any warranty claim, please refer to the relevant product page or contact our team.

The activation procedure varies by brand. For Makita, registering the tool on the official Makita Canada website within 30 days of purchase is mandatory to benefit from the full 3-year warranty.

For DeWalt and Milwaukee, online registration is recommended, but the exact conditions may vary. Always keep your proof of purchase from Polar Industrial Equipment.

For a claim within the first 30 days of purchase, contact Polar Industrial Equipment directly:

Phone: 1-800-567-3206
Email: info@equipementpolar.com
Address: 3425 Wilfrid-Hamel Boulevard, Quebec City (Quebec) G1P 2J3
Hours: Monday to Friday, 8 AM to 5 PM

For a manufacturer's warranty claim after 30 days, please contact the authorized service network of the brand concerned (DeWalt Canada, Makita Canada or Milwaukee Canada) directly.

Yes. Polar Industrial Equipment uses standard security protocols to protect your information during your online transactions. No credit card details are stored on our servers; your payment information is processed securely by our certified payment partners.

For full details, please consult our privacy policy.

The information you provide when making a purchase is used to process your order, ensure delivery, and provide after-sales service.

If you subscribe to our newsletter, your contact details are used to send you promotions and updates. You can unsubscribe at any time.

For full details on how your data is managed, please refer to our privacy policy.

Our team is available Monday to Friday, from 8 a.m. to 5 p.m. to answer all your questions.

Quebec: 1-800-567-3206 / info@equipementpolar.com
Saguenay: 1 855 545-3057 / infosag@equipementpolar.com